Take 5 Oil Change Reviews

I went to the Quest Memphis AR location for an oil change Saturday morning. After he was through, the bill was $155.

I asked for the military discount; I'm a disabled veteran. He took $15 off. I asked how come I didn't get the 25%. He said that was it.

I said it was not; it didn't add up. He said he wasn't going to change it. I said if I knew he wasn't going to give me the 25% military discount, I would have used a $25 off coupon. He just walked off.

I've gotten my oil changed before at other locations that y'all have, but not this kind of service. I'm very disappointed, to say the least.

I went to take 5 on nelson street in lake charles, la. I was in line for an hour waiting for my turn, and they actually took someone before me.

When I pulled into the bay, they told me they couldn't service the vehicle. They gave no reason, just to start it up and pull out. They should have told me an hour ago that they could service the vehicle. I don't know about you, but time is money.

I will never go back to take 5.

To treat a customer like that, what are they doing to your car? Think about it.

Had oil changed one month later, oil all over my concrete driveway due to drain plug about to fall out. Took truck to nearest local shop.

They had to remove old plug, replace it, plus add oil. Informed Take 5 of the situation. No reply.

Minor issue, it took 40 minutes to get the oil changed from Take 5 in the first place. Never again.

I had a simple complaint and needed an answer to a question. I called 512-937-**** and was on hold for 10 minutes and hung up.

I then called 980-365-**** and was on hold for 20 minutes and hung up. Your customer service is horrible.

I was refused service at a local Take 5 because I was writing a check. I've written checks before at this location. I will never go to Take 5 again!

Never used oil change before but the car wash is very poor you never got back to me took my money for 3 months and never returned it just kept asking me for more questions

I have a claim regarding my car, and no one is giving me a responseit is terrible service. Bad people bad 1

Tech. did not explain Thoroughly of Fee of service.

Tech.

called back because he had forgotten to do something on the car. Took advantage that my daughter had no car experience added service without thoroughly explain the services and Fee.

Hello, my name is Emma Arredondo ]. On September 24, 2025, I went to Take 5 Oil Change location #90107 in Humble, TX for an oil change on my 2018 Jeep Grand Cherokee, silver, plate WBB2974.

Within 20 minutes of leaving, my vehicle started leaking a large amount of oil.

I returned, and the staff changed the filter and added more oil, but the problem got worse.

Instead of helping, they were rude and told me it was not their problem.

This is unacceptable. I need a formal investigation, full repair of damages at no cost, and an apology for the way I was treated.

My emmapaloma11@***.com

281-913****

Emma Arredondo

DOUBLE CHARGED COMPANY DID NOT RESPOND WILL FILE DISPUTE WITH MY BANK BECAUSE THEY ARE A HORRIBLE COMPANY.

Never went here before, tried to go today, I was not waited on, and left. Luckily, I still had time on my lunch hour to go to Valvoline.

I was out in 9 minutes and got back to work on time. They should call this place 'Take an Hour' oil change.

I'll never go back again; they had 3 cars in 3 bays but only one guy changing oil. Santa Barbara, Cape Coral.

On July 28th, an oil change was performed on my vehicle at Take 5 - store #25 in Raleigh, NC. Immediately following the service, the vehicle began emitting large amounts of smoke both inside and outside, prompting an urgent return to the service location.

My husband, understandably upset by the situation, requested to speak with a manager (Wes) due to the severity of the issue and the fact that our vehicle had no prior mechanical problems before this service.

A Take 5 technician briefly inspected the vehicle and stated that oil had been spilled on the engine, which they claimed had been cleaned after returning, however, the cleaning was clearly inadequate thus having our vehicle towed off of the road.

After the oil was supposedly cleaned, we were advised that the remaining oil would burn off while driving. Trusting this information, I proceeded with my planned road trip.

Unfortunately, just 30 minutes into the drive, I was forced to stop due to excessive smoke and oil leakage trailing from the vehicle and the serious risk of our car catching fire if I followed the technician's advice to drive it and let the oil burn off. Go figure! Instead of caring about what damage it could cause driving it, they'd rather gamble with my safety.

Upon pulling over, the smoke and oil leakage was really bad leaving no option but to have our car towed to a mechanic, who found a significant amount of oil spillage on the exhaust, engine, and skid plate.

As a result, my trip was canceled, and we were hit with unexpected expenses for towing and professional oil cleaning.

Given the improper service and the resulting inconvenience and costs, I am formally requested a full refund for the oil change performed on July 28th. Additionally, I am seeking reimbursement for the related expenses, resulting in towing, inspection and oil cleanup.

Expense reimbursement down below:

Oil change: $155

Towing: $240

Inspection & Oil clean: $72

Expense Total: $467

After escalating a complaint, the Store Manager Wes, spoke to his District Manager, Andrew, of which Andrew stated he would provide a full refund of all expensed incurred and reached out to my husband via email requesting receipts and photos be emailed to him before he released reimbursement to us.

We gladly emailed those items right away only to be ignored. We have attempted to email the same receipts and pics several times asking if he would respond to our email and never received any response from the DM again.

We even took our correspondence and sent our complaint to their customer service department, including emails we previously sent thinking we'd get someone to respond, but NOTHING. We sent a final email out giving a soft warning that we plan to forward our complaint to the consumer protection bureaus, attorney general and possibly be forced to have the matter litigated if they fail to follow up.

NOTHING. Customer service is just as much a scam as the rest of the Take 5 Circus.

I am not done though; We plan to escalate this all the way to court if necessary. Take 5 calls themselves a business?

They have a common theme across the US yielding poor service, damage to vehicles and highly disgruntled customers. THEY SHOULD BE SHUT DOWN!!!